Today we will focus on personal care products. The thing is that, by law, such products, as a rule, are not subject to exchange and return under any circumstances. The exception is cases of the acquisition of defective or defective products. But in the case of hygiene products, it is difficult, almost impossible, to prove the lack of quality. So what is allowed to return by law, and what is not? How long should buyers meet? We need to understand all this further. The only way to avoid many conflicts with shops and sellers.
Definition
What are personal care products? From the name it’s clear that they help to monitor human health. That is, observe hygiene.
The definition of such products is given as follows - a set of hygiene products, the use of which strengthens human health and supports its beauty and active life.
Basic classification of personal care products
Allocate such classes of products:
- hair care;
- for the mouth and teeth;
- baby supplies;
- men's hygiene products;
- paper products;
- cotton hygiene products;
- for intimate hygiene;
- skin care products.
In fact, everything is extremely simple and clear. But personal care products are different. And you can’t return them to the store.
For hair
Now we will try to introduce a little specificity. Personal hygiene products not subject to exchange or return, we consider further. Let's start with hair care products.
This may include:
- combs;
- combs;
- shampoos;
- conditioners;
- paints;
- balms;
- mousses;
- foams;
- Sprays
- masks;
- combing fluids;
- oils (restorative and not only).
All this can not be returned to the store. According to the Law "On Consumer Rights", non-food products of good quality that belong to the studied category cannot be exchanged or returned. Accordingly, before you buy something, it’s better to think carefully a few times.
For mouth and teeth
Personal hygiene products that are not subject to return and exchange are diverse. The next rather large category is oral and dental care products.
This may include:
- pastes;
- dentifrice;
- dental floss;
- conditioners;
- toothbrushes;
- toothpicks.
Nothing difficult or incomprehensible. Often people do not even think about returning or exchanging listed products. The exception is cases in which a person bought low-quality goods. Say overdue.
Baby hygiene
The list of personal care products that are not refundable or exchangeable is generally impressive. Especially if you do not classify such products.
There are products that are necessary for children's hygiene. They cannot be returned or exchanged either. So says the current legislation of the Russian Federation.
Children's hygiene products include:
- foam;
- shampoos;
- powders;
- diapers;
- diapers;
- creams;
- oils;
- milk.
This is not a complete list. As a rule, children's hygiene is supported by the same products as the adult. The composition of products is changing only for kids. It is more natural.
Cotton products
What else can not be handed over to the store, but can be successfully used to maintain personal hygiene? For example, cotton products.
To such personal hygiene products it is customary to include:
- cotton wool;
- cotton pads ;
- tampons;
- cotton buds;
- balls of cotton.
There is nothing difficult to remember. In real life, cotton products designed for hygiene are not returned. And not even trying to do it. After all, to prove the inadequate quality of such products is almost impossible.
Intimate hygiene
Even all the products listed above cannot generally describe all hygiene products that cannot be exchanged under any circumstances. Therefore, we continue the study of one or another of its classes.
Next in line are intimate hygiene products. Strange as it may seem, they cannot be exchanged or returned to Russia.
What is included in this list? For example:
- liquid soap for intimate areas;
- creams;
- Depilatory
- gels.
All this can be found on the shelves of supermarkets and cosmetics stores. Some products are exhibited in pharmacies. Regardless of the place of purchase of the goods, they will not be able to return. That is the law.
For men
The list of personal care products not subject to return or exchange includes separate products for men and women.
Let's start with the first. Men maintain hygiene by:
- special soap;
- shaving foam;
- tonics
- after shave gels.
These are the most common products of all that you can meet. Now manufacturers are actively introducing men's shampoos and shower gels. Despite this, they will not be returned to stores. Is it legal? Quite.
Only for women
Now a few words about the means of maintaining hygiene for women. The thing is that it is this category that causes a lot of questions. And this includes all sorts of goods.
These include:
- gaskets;
- tampons;
- inserts in a bra.
By analogy with men, women will need shampoos and shower gels to support hygiene. Therefore, they are also included in this list. Under no circumstances can all personal care products studied be returned to stores. And by law, they cannot be exchanged either. But there are exceptions. For example, the seller will meet the buyer. In this case, the products are most often changed, but not completely returned.
Other
Move on. In addition to the listed products, other products can be distinguished to maintain personal hygiene. Some of them are often confused with cosmetics.
Typically, among the studied goods can be identified:
- masks;
- scrubs (for face and body);
- creams and foams (for hands);
- skin balms;
- urological pads;
- diapers for adults;
- diapers (not for children).
Perhaps this is all. As it was already possible to notice, the studied category of goods consists of various elements. Finding them in the modern world is not difficult. Something, as we have said, is sold in pharmacies, and some products are exhibited in the store. The main thing is to remember that it is necessary to choose personal care products carefully. At least because giving them back to the store will not work under any circumstances.
About Exchange
What does the law say? Non-refundable personal care products, we have already studied. Under current rules, the buyer can return to the seller almost any non-food product if it does not fit him. For example, in style or in size.
In this case, the product must be kept in its original form. Are the seals, plugs and stickers of quality products intact? Then they will take her back to the store. Do not forget that when you make an exchange or refund, you will have to bring with you all the documents for the products, a check and a warranty card, if any.
The return period for quality non-food purchases is 2 weeks. As soon as this period expires, the citizen will not be able to exchange goods or refuse them, returning the money. Actually, understanding this is not difficult.
But these principles do not apply to personal care products. They, as we have already said, cannot be returned to the seller. Unless to agree with him. But by law, buyers have no such rights.
What else can not be returned
Non-refundable personal care products, we have fully studied. But this is not all non-food products that are not taken back to the store.
In addition to the listed components, you can not exchange or return to the seller:
- animals;
- plants;
- perfumery;
- cosmetics;
- furniture;
- jewelry;
- non-periodical type publications;
- hosiery;
- knitwear;
- containers for storing and carrying food;
- textiles, which are released per meter;
- weapons;
- cartridges;
- household chemicals;
- technically sophisticated warranty products;
- products for the construction and decoration of apartments and houses, which are sold per meter.
What does it mean? Under all circumstances, all of the listed product categories will not be accepted back to the store. The exception is cases when the buyer sold low-quality products. But this will have to be proved. For example, it will be possible to do business with technically complex goods, but not with knitwear.
Conclusion
Now it’s clear that in Russia you can’t exchange or return to the seller if the purchase meets the quality standards. All other goods are usually exchanged. For example, a technique not recognized as complex. It can be changed or refunded for it within 2 weeks. But provided that the products retained their presentation.
In reality, everything is simpler than it seems. Personal hygiene products and other non-food items often cannot be returned to sellers. If it was possible to prove the lack of quality, then the products must be exchanged. But this is an extremely rare occurrence.