The site "Aliexpress" is a large online trading platform, combining hundreds of stores and their representatives from China. There are often cases when instead of the desired new clothes, buyers receive defective or broken things. The problem can be solved through a system of disputes between the user and the seller. As a result, the store owner and the customer usually come to a mutual agreement. In such cases, the buyer needs to know how to cancel the dispute to Aliexpress.
When should a dispute not be closed?
The user may encounter a situation where the order was allegedly sent, but the store owner did not provide a mail identifier. It is recommended to open a dispute and observe the reaction of the seller. You can’t trust the owner of the store if he is trying to verbally convince the buyer that the order has been sent and goes to the user. Should the dispute be canceled by Aliexpress after the seller offers the correct postal identifier? In this case, the dispute should be closed.
If the contents of the received parcel does not match the order, the user has the right to a full refund of the amount paid. For a partially damaged product, the buyer can get back only part of the funds. To return the full amount, you have to send the package back.
Do not cancel the dispute as soon as the seller offers to send another product for replacement. Reopen the dispute, if the product turns out to be defective, or even will not be sent at all, the buyer will no longer be able to. The user needs to wait for the goods to arrive in their proper form. Up to this point, closing the dispute is not recommended.
When can a dispute be canceled?
There are situations when everything is in order with the mail identifier, but the protection period for the order is coming to an end. The buyer has to open a dispute. Can the dispute be canceled by Aliexpress if the seller asks for it? Closing a dispute should only be done when the store owner extends the protection period of the order.
If the package contains a defective product, the buyer opens a dispute. You can cancel it if the user is fully satisfied with the terms of the seller.
Unscrupulous sellers
Sometimes dishonest shopkeepers ask to close the dispute. You can perform this procedure, but only if the protection of the order has not yet been completed. If the deadline has expired, the dispute will be closed automatically and the store owner will receive the money. The seller may ask many times that the buyer cancel the dispute. You can’t close the dispute if the delivery time has already passed.
Promises of store owners to send another product
What should I do if the seller asks to cancel the dispute to Aliexpress, undertaking to send another product? Upon receipt of a defective product, the request of the store owner to close the dispute should be ignored. Otherwise, the buyer may be left without money. It is worth remembering that sellers want to receive payment for goods as quickly as possible. Therefore, they need the dispute to be canceled.
For low-quality goods seller is punished by the administration of the platform "Aliexpress". If a dispute over a defective product opens frequently, the store may be closed. To avoid such problems, sellers from China are cheating.
There are times when store owners ask to cancel the dispute to Aliexpress, promising to return money to users through PayPal. Such offers are addressed to buyers by unscrupulous sellers. In such cases, the site administration does not guarantee the security of the transaction. Sellers may receive funds and disappear immediately after the dispute is canceled. An open dispute should be closed only after a refund.
Seller requests to confirm receipt of goods in advance
There are situations when the buyer places an order, and then receives a message from the seller. The store owner asks to confirm receipt of the parcel in advance. The seller explains that he urgently needed money. Options for the reasons may be different: treatment of a close relative, purchase of food for children, tuition.
The user sees that the mail identifier is perfectly tracked and confirms receipt of the parcel. Then the buyer discovers that the order has been sent to a different address. Therefore, it is not possible to confirm receipt of a parcel until it arrives and is checked.
How to recognize unscrupulous sellers?
The buyer can guess the intentions of the store owner for the following reasons. The seller sends messages asking to close the dispute, offers to return funds using PayPal. It can also start to drag out time, repeatedly extending the protection period of the order. What should I do if the seller canceled the dispute to Aliexpress or wrote that the buyer is trying to deceive him? In such cases, you need to edit the information, add new evidence and translate the dispute into a claim.
At this moment, the administration of the Aliexpress website should come to the rescue. Together with the completion of the dispute, the order closes. The further outcome of the events depends on the site administrators. If the buyer loses the dispute, he will lose his money.
How to cancel a dispute on Aliexpress?
First you need to log in to your account. Then go to the order page. The user will see that the dispute is open. How to cancel a dispute on Aliexpress? To do this, click on the Cancel dispute button.
A window appears with a drop-down list and a field for comments. You must select the reason for the cancellation of the dispute from the list, add a description and click on the "confirm" button. In this case, all problems with the seller must be resolved.
Self-closing of a dispute cannot be a guarantee of a refund or replacement of goods. Unscrupulous sellers can be found everywhere. When closing a dispute, you must be careful not to be left without an order and the money spent on it.
Is it possible to open a dispute on Aliexpress after its cancellation?
Each situation has its own rules. You must carefully monitor the order protection timer and your actions. If there is still time, the buyer can reopen the dispute after it is canceled. Problems can arise at any stage of the package delivery. If the disputes over mail identifiers are successfully resolved, then this is not a guarantee that orders will be delivered intact.
Therefore, the system has the option of opening a dispute a second time. If necessary, you can ask the store owner to extend the time. After the protection has expired, the dispute cannot be reopened. It is necessary to distinguish between the icons "accept" and "cancel" the dispute. If the buyer clicks on the first button, this will mean that he agrees with all the conditions of the store owner and closes the dispute.
After the expiration of the protection period for orders, the user will not be able to reopen the dispute. If the seller’s conditions are accepted by the buyer, then the dispute is considered closed. Therefore, you can’t click on the “accept” icon until you receive and carefully check the order.
Closing an Intense Dispute
How to cancel a dispute to Aliexpress if it has been transferred by a user to a complaint? To do this, open the dispute page. Then you need to click on the link "complaint center". After that, you need to click on the "cancel claim" button. A window opens with a list of circumstances that prompted the implementation of this procedure.
The list contains the following lines: compromise, return of funds to the user, receipt of goods by the buyer, etc. From this list, you must select the reason for the cancellation of the aggravated dispute. A brief description should be entered in the "message" field. Next, click on the "confirm" button. After sending the refusal, a window will pop up in which you need to mark the line “yes, I want to cancel the claim”.
By clicking on this button, the user closes the complaint. The dispute will be terminated. It should be borne in mind that the return of money to the buyer is carried out not by the seller, but by the administration of the Aliexpress website. Funds will be transferred to the user's account within a few days.
conclusions
Administrators are not responsible for seller promises. Therefore, buyers cannot be 100% sure that store owners are telling them the truth. In an uncertain situation, the dispute should be left open. Should I cancel the dispute on Aliexpress? It is not recommended to do this until the order arrives.
Otherwise, the buyer may be deceived. It is worth noting that the dispute is an excellent mechanism for dealing with dishonest shop owners. However, you must be able to use it correctly. Before canceling the dispute, you must require reliable guarantees from the seller.