Even experienced travelers may experience problems that will have to cancel their trip. And in this situation, the question arises of how to return an electronic ticket for Russian Railways. There are several return options. And this is exactly what will be discussed in this review.
How to return a ticket
There are several options for issuing an electronic ticket purchased on the Russian Railways website. Firstly, you can do this operation over the Internet. Secondly, the appropriate assistance is able to provide operators at the box office at the station.
Each method has advantages and disadvantages. How to return an electronic ticket for Russian Railways? The operation is most convenient in that situation if you learned about the cancellation of the trip in advance. Then the process of issuing a ticket does not take much time. However, you can return the travel document if the trip was lost at the last moment. But in this situation you have to go to the cashier.
We return via the Internet
How to return an electronic ticket for Russian Railways? You can use the Internet. This option is simple and convenient. But there are some limitations. It is necessary to consider not only the method of registration, but also the time of departure of the train from the main station.
How to return an electronic ticket for Russian Railways? In this situation, there are several subtleties. They will depend on whether a control coupon was registered at the station or if only electronic processing was performed. In other words, in order to return a ticket via the Internet, you need to consider whether you received a travel document at the box office or not.
If electronic registration has already been made, you can cancel the order. But only not later than an hour before the departure of the train.
But what if registration via the Internet was not done? Then a ticket return is possible at any time before the departure of the train. Therefore, do not worry.
If a paper version of the ticket has already been received, it is impossible to return it via the Internet.
In the situation with international travel documents, the conditions are slightly different. If registration has not been made, cancellation of the order is permitted no later than 6 hours before the time of dispatch. Otherwise, another condition arises: the ticket can be handed over no later than an hour before the train leaves.
It should be noted that this refers to the time of departure of the train from the initial station, and not the time of landing at intermediate stops. Subtleties of this nature play a very important role, and they must be taken into account if you need to hand over an electronic ticket for Russian Railways.
If you received a travel document form at the ticket office or at the terminal, you will no longer be able to issue a ticket via the Internet. The procedure cannot be performed even if the deadline for canceling the order has expired. In such situations, you will have to ask for help at the ticket office at the station.
What do I need to make a ticket?
To check your e-ticket and cancel your order online, you will need to perform a few simple manipulations.
You must log in to the main website of Russian Railways using the username and password.
It is required to click on the link “My orders”. After that, a list of available documents will open.
Near the route description you can see the link “Request Status”. After clicking on it, another link will open for a return. By clicking on it, you can complete the procedure for issuing an electronic ticket for Russian Railways.
How to cancel an order through the cashier
How to return a ticket not online? In such a situation, you should contact the operator at the station. Please note that not all cash desks provide similar services. A full list of places where you can cancel the order is also on the main website of Russian Railways.
You should be aware that the return of an electronic ticket is possible even if you are late for the train. In this situation, the regulation sets a clear deadline. Ticket return is possible if no more than 12 hours have elapsed since the train left the starting station.
If there is a good reason, the period will increase to 5 days. Refund is made by filing a claim in the established manner. The claim must include the passport details, ticket number and account to which the funds should be transferred. You should also describe the reason for being late by attaching a copy of a document that confirms that it is respectful.
If electronic registration has already been made, and before the train leaves, less than an hour is left to make a refund operation, you will also have to fill out a claim. The process of its consideration may take up to a month. In the event of a positive outcome, a refund will be made from 7 to 30 days.
Ticket delivery is available to any passenger from the list specified in a specific order. To do this, you must present a document that confirms the identity.
If registration has not been completed, or only electronic registration has been made, it is enough for the cashier to demonstrate the control coupon in printed form. You can also call his number. If paper tickets have already been received, then the cashier will have to demonstrate them. Refunds will be made to the card with which the purchase was made.
Refund of a ticket abroad
If you need to return a ticket while in a foreign country, you must contact the ticket office of the train station of the country in which you are located. The operator will need to give a ticket and a passport printed in the Russian Federation. After that, the cashier will issue a document stating that the ticket has been handed over.
Then, within 6 months, starting from the moment the train was dispatched, one must visit the Russian Railways ticket office with a document on the cancellation of the order issued in another country. You also need to take your passport with you.
Refunds
Above, an answer was provided to the question of how to hand over an electronic train ticket for Russian Railways. You should also discuss the amount that will be returned to the card in case of cancellation of the order. The rules in this situation are simple.
In the event of a ticket refund, a fee is collected, the amount of which is approximately 190 rubles. This amount will be paid for each person specified in the order.
The rest of the funds will be refunded depending on when the order was canceled.
If at least 8 hours are left at your station before boarding, the entire ticket price will be refunded.
If less than 8, but more than 2 hours remain from your station until the time of departure, the amount equal to the total ticket price and half the reserved seat price will be returned to the card.
If less than 2 hours are left before boarding, only the ticket price without the price of a reserved seat will be returned.
Cash crediting period
If payment was made by credit card, funds will be received later than the confirmation of the cancellation of the order. The timing in this situation will largely depend on the partner bank of the company. Russian Railways rules indicate that a refund can be made within 30 days.
In the event that the purchase of a travel document was made by electronic money, a refund can be made within 60 days. What if cash was deposited? In this case, money can be received at the time of ticket return.
What else do you need to know?
Unfortunately, the exchange of electronic tickets is not provided even if you contact the ticket office. All the same, you will have to cancel the old order and purchase new tickets in full compliance with the rules described above. Therefore, no benefit will be obtained.
It is also worth considering that in some situations, Russian Railways sets special rules in certain areas. In addition, much will depend on the class of the car. The exclusion list can be found on the company's main website.
Erroneous Ticket
If mistakes were made when issuing a ticket, you should not return it to the ticket office. In order for a passenger to board the train, the document should not contain more than one blot in the name and one incorrect number in the passport number.
At the checkout, typos cannot be corrected. Only the conductor on a special terminal can do this. For this service you will need to pay about 200 rubles. After that, a new ticket will be issued.
In the additional information (place of birth and date), any errors may be made if the age tariff does not depend on this.
Conclusion
How to check an electronic ticket and return it? This issue begins to worry passengers only at the moment when the service is really in demand. And this approach is often accompanied by the loss of both money and time. To avoid future problems, you should familiarize yourself with the cancellation policy in advance. We hope that this review has helped you understand the issue of how to return an electronic train ticket.