The Delivery Club service is used daily by millions of Russians, because it allows you to save on food and drink delivery and receive bonuses for purchases. Ordering at Delivery Club is possible through a mobile application, on the website or by phone of a delivery service. According to reviews, Delivery Club is the leader in the list of Russian delivery services and is one of the most famous companies.
Service Information
"Delivery Club" is not just a courier service. The service consolidates hundreds of cafes, restaurants and food and beverage delivery services. Why is this needed?
When ordering food through the Delivery Club, the buyer receives visible benefits:
- discount on first order;
- stocks from hundreds of partners;
- bonuses "Mnogo.ru";
- the ability when choosing to compare the prices of several cafes and restaurants at the same time;
- study of delivery conditions at different points;
- convenient format for choosing and ordering ready meals.
Promotions from Delivery Club are held regularly. They allow customers to get discounts that are not in restaurants to buy dishes even cheaper.
Delivery terms
Food delivery using the "Delivery Club" service is carried out according to the time set by the food manufacturing company. But customer reviews of the Delivery Club describe the constant delays of couriers for 10-20 minutes, especially when holding club promotions.
The big discounts offered by Delivery Club create an influx of customers. Therefore, couriers do not always cope with the established time of food delivery. But customers are not satisfied that delivery is delayed, but the attitude of Delivery Club employees towards their duties. In 4 out of 10 cases, the courier does not warn of a possible delay. This forces customers to wait for orders without knowing the exact delivery time.
Negative reviews of the Delivery Club described cases where delivery was delayed for 3 hours or more. Sometimes couriers could not even give an approximate arrival time. In one of the comments, a dissatisfied buyer indicated that the courier announced delivery "from 9 a.m. to 6 p.m." As a result, the dishes were brought only at 15:00.
Positive delivery reviews at Delivery Club
Every 3rd order that was paid on the "Delivery Club" coupon is delivered 20-30 minutes ahead of time. This is reported in the reviews by regular customers satisfied with the purchases of dishes through the service.
People who have just installed the free Delivery Club app are also often lucky with shopping. They receive high-quality dishes at a discount of 500 rubles for the first order from the Delivery Club.
Features of orders through the "Delivery Club"
Customers write that using Delivery-Clab delivery, you can compare conditions in several cafes at the same time. To avoid long delivery and low-quality dishes, it is better not to order at rush hour. In most restaurants, it starts at 12:00 and ends at 15:00.
At lunchtime, business lunches are in special demand, and the waiting time for orders increases by 20-30 minutes. Cafes that deliver meals through the Delivery Club in full accordance with the technological map deserve the respect and love of customers.
Most of the orders during business lunches at the Delivery Club are in Russian or Ukrainian restaurants, followed by fast food cafes and pizzerias. Customers prefer to order sushi in the evening, after 19:00, on holidays or weekends.
Bonuses "Mnogo.ru"
The benefits of ordering through the "Delivery Club" are not limited to discounts from the club and the suppliers themselves. Clients receive double benefits: bonuses "Mnogo.ru" are additionally awarded. If the buyer has a free virtual bonus card Mnogo.ru, he only needs to indicate its number when ordering.
If there is no discount card, you can order it for free in the "Delivery Club" application. Mnogo.ru bonuses are credited to the online card immediately after ordering. On them you can buy gifts on the site of the bonus program "Mnogo.ru". The number of bonuses depends on the amount of the order.
Customers consider the drawback of the bonus system to be the minimum number of restaurants and cafes that accept delivery bonuses. In some cities, customers have only 1-2 points at which they are accepted instead of rubles.
Buyers also write that the quality of food ordered for bonuses in 45% of orders is poor. Some specially ordered food for rubles and bonuses in one cafe to compare. When paying with real money, there were practically no complaints, and "bonus" dishes were sometimes brought cold or with obvious flaws (unroasted meat in burgers, cheap rice in sushi and rolls).
Welcome bonuses "Delivery Club"
Beginners are lucky with the first order through the "Delivery Club". Regular customers always wrote about this in their reviews of the Delivery Club. Attracting new customers is the basis of business. And the Delivery Club delivery service is no exception.
The discount for the first order at the Delivery Club is 500 rubles. The offer can be used once. A feature of receiving a discount is an order for an amount of 1,500 rubles in any cafe. When ordering a smaller amount, the client is not given a promotional code.
The customer will no longer be able to take advantage of the offer after completing the first order. If the buyer has already made a purchase at the Delivery Club, the use of a promotional code with a discount of 500 rubles is not possible.
The promotion applies only to residents of Moscow and St. Petersburg. The client should check the availability of similar offers in other regions by phone "Delivery Club" or find out in the news of the application.
To get even more bonuses, you need to recommend the application to friends. When you install the application after the first order, a new member of the club and someone who recommended the service receives 150 bonuses. They can pay for purchases in the application immediately after accrual.
Delivery Club promotional codes: what is it?
Sometimes Delivery Club partners offer promotional codes. This is a special combination for a discount or bonus, for example, a dish or a drink as a gift when ordering. Promotional codes allow you to get a discount of up to 90% on an order. The current "Delivery Club" promotional code should be entered in a special field when placing an order. One promotional code can be used only 1 time.
When placing an order in one cafe, the buyer can use only 1 promotional code. If the client has several orders, for another restaurant he can use the discount again, but already different. After placing the order, the promotional code is considered used.
If the buyer refused to purchase after delivery, he can contact support to restore the promotional code. Discount recovery is not possible in all cases. Phone "Delivery Club", like the service itself, works around the clock.
First order at Delivery Club: features
Buyers note that the first food delivery through the Delivery Club app made them happy. The dishes fully corresponded to the description and appearance in the picture, the courier informed the delivery time in advance, arrived on time and was polite. No problems with the change.
But when ordering in the same cafe for the 4-5th time, unpleasant moments began to arise in 3 out of 10 cases. For example, when ordering sushi there were no sticks or a portion of ginger missing, the appearance of the dish was very different from the information in the picture.
Sushi Delivery Reviews
On sushi in the "Delivery Club" accounts for more than 76% of negative reviews, as Japanese cuisine in Russia is very popular. In Japanese restaurants, the components of the dish and serving are given special attention, but the sets from the Delivery Club do not always correspond to the picture in the appendix. Customers complain about too large roll sizes or lack of sushi components when re-ordering in the application.
Therefore, those who regularly place orders through the application are advised to carefully monitor the quality of food and delivery times. In case of discrepancy, the client may apply for a discount on the next order or cancel the purchase. When a purchase is canceled, bonuses awarded to Mnogo.ru are debited from the account within 5 days.
Reviews about the quality of food when ordering through the "Delivery Club"
The main advantage of the Delivery Club service is the ability to order dishes with additional discounts and a convenient choice of cafe or restaurant. But buyers are always interested in the quality of the food. When ordering ready-made meals, it is taste quality that is a priority.
According to reviews of the Delivery Club, we can conclude that customers are willing to pay 30-40% more if they are sure that the dishes will not disappoint them. Customers can even forgive delivery within 3 hours, but do not want to try poor-quality dishes.
Unfortunately, the Delivery Club service does not always meet the requirements of customers in terms of delicious and freshly prepared dishes. When buying using Delivery Club coupons (with skids of 500-1,000 rubles or more), customers complain about the lack of significant ingredients in the main dishes.
For example, Philadelphia rolls without fish came in to customers in about 5% of orders. Customers note that serving dishes also leaves much to be desired in 6 out of 10 orders. The burgers at the Delivery Club, bought at the stock, were brought cold and with a stale crust on a bun. In 3% of cases, buyers refused orders and demanded a refund.
What to look for when ordering through the application: tips
Not always an order through the "Delivery Club" meets customer expectations. Therefore, in order not to be disappointed, regular customers are advised to pay attention to the following:
- Delivery time of the order. They are indicated in the description of the restaurant or cafe. Delivery Club monitors delivery compliance, allowing customers to note whether the courier is late. In case of significant non-compliance with the deadlines, buyers are given a discount of 15% or more for the next purchase in the application.
- The design of the dishes, weight and ingredients. Due to the large number of orders, cooks do not always have time to complete everything on time and in accordance with the technological map. If the quality of the dish is unsatisfactory, this should be reported in the recall or in contacting the support service.
- The minimum cost of the order. Shares of Delivery Club allow you to buy at a discount only if the delivery conditions are met. For example, a 30% discount when ordering from 3,000 rubles.
- Reviews about the cafe. No one will describe the terms of delivery and the quality of the food is better than real customers. They do not hesitate to point out flaws that will help to avoid a bad purchase.
Employee reviews about work in the club
It’s easy to become a member of the “Delivery Club” team: just send the resume to the email address on the club’s official website (or in the application, at the bottom of the screen). After reviewing the application, management invites applicants for an interview.
The advantage of employment at the Delivery Club is the lack of compulsory higher education. Even students can become a courier or a specialist in receiving orders; it is not prohibited to combine part-time work and study at the company.
Reviews of the work in the "Delivery Club" are twofold. Some employees respond positively about the employer, while others constantly indicate in the comments only the negative aspects of the work process.
As noted by all team members, the employer guarantees a fully formal employment. The presence of a "white" salary indicates the successful financial position of the club, since not all Russian companies can guarantee their employees payment according to the Labor Code of the Russian Federation.
The company has bonuses for employees in the form of free "buns": tea, coffee, cookies, milk and cereal for breakfast. Everyone can take advantage of them, regardless of position and work experience in the company. All employees speak out positively about the availability of bonuses.
Courier job at Delivery Club: flaws
Most of the negative feedback from the company's employees is related to the courier service. They, along with operators, make up more than 90% of the state. Courier work in Russia is considered a precarious place to earn money, which is chosen by young people under the age of 30 years, in most cases having a personal car. At Delivery Club, the number of youth is approximately 77%.
Feedback from couriers about "Delivery Club" is not always positive. In negative comments, they state that it is precisely they who are not comfortable in working days:
- Low percentage of profit per order. Only those who are looking for temporary income or working part-time are ready to receive 200-300 rubles from delivery in Moscow.
- Orders are often given only to a narrow circle of people. If the courier communicates closely with the operator girls, they can give him priority, appointing the most advantageous deliveries. The rest have to be content with 2-3 trips per shift.
- Travel and mobile services are not refundable. Since couriers are forced to deliver orders, spending personal funds and gasoline, the amount of real profit from one delivery is reduced by at least 10%.
- A small number of orders. Courier service does not always imply 8-hour departures. Sometimes employees complain about the low demand for applications. They can receive only 3-4 deliveries per day, the real profit of which will be about 1,500 rubles.
Payment to couriers at Delivery Club
Sometimes couriers mentioned that the company incorrectly calculates the payment for the shift. Upon completion of 10 deliveries, couriers received the same amount as for 2-3 trips. This calculation not only reduces the ambitions of couriers, but also does not allow to predict the exact level of earnings per month.
Few of the permanent workers (who have been in the Delivery-Clab system for 2-3 years) can boast of earnings of 45,000 rubles or more. Most of the employees in Moscow at the Delivery Club earn about 37,000 rubles. If you subtract from this amount the cost of gasoline and cellular communications, then the actual amount of wages will be no more than 30,000 rubles.
Positive feedback from employees about working as a courier at Delivery Club
There are obvious advantages that are mentioned by those who are happy with their job at the Delivery Club:
- salary is paid quickly and in full;
- employment in full accordance with the Labor Code of the Russian Federation;
- bonuses from "Delivery Club" to all employees;
- friendly young team;
- the possibility of combining study, main work and part-time work;
- Tips from customers are not tracked and are wholly owned by the courier.
Working at the Delivery Club in Moscow does not require education or special skills. Couriers in the capital on average receive about 1,500-2,000 rubles per shift.