Each of us uses taxi services. Even those who have their own transport do not always have the opportunity to drive it due to inappropriate condition or even banal fatigue. And ordering a taxi at the lowest price, you will be sure that you will be taken.
If we are talking about taxi services, then we can not help but mention a service such as Uber. Reviews about him go the most varied - ranging from the strikes of taxi drivers claiming that the model proposed by this company takes away their jobs, and to the users themselves who were able to use the services of Uber and still order a car using the application.
Read more about what Uber reviews we managed to find, read on.
general information
First, let's clarify what the same Uber is. This is a service founded in 2010, the idea of creating which came to developers, as noted in unofficial sources of information, back in 2008. At first, the service was positioned as such that provides the ability to quickly and conveniently order a taxi exclusively with luxury cars. It is even known that the Uber company provided its drivers with a list in which cars available for work were marked. These were the BMW 7-series, Mercedes-Benz S500, Cadillac Town Car and other similar models.
However, a little later it became clear that the model proposed by this startup can develop into something more than just a vehicle order form. Uber offered the opportunity to benefit all participants - both taxi drivers and customers. Of course, the list of machines that can be ordered has increased.
Benefit
The first advantage concerns those who order a taxi using this application. It is important to note that the cost of Uber makes it possible to share with your friends, colleagues or even random people, thus saving money for customers. In order to share and know exactly who should pay how much, there is a special function in the Uber application. Using it is very simple.
The second point concerns car owners. Unlike simple taxi companies, where the driver is accepted as an employee, the model proposed by this startup is different. Uber taxi driver is a simple car owner who can do extra money in his spare time. Thus, he “monetizes” both his own time and his car, extracting income.
Benefit to all
There is another concept according to which the service operates. So, it significantly reduces the number of cars on the road. Since it is possible to use the Uber taxi service cheaper, it makes no sense to buy your own car - in any situation, you can call a private driver using the application. According to the authors of the idea, this reduces the number of cars on the road, which brings certain benefits to the environment.
Another point that has already been said is the opportunity to benefit those who own a car. In order for her not to stand idle in the garage, the driver of the Uber-taxi has the opportunity to earn money on his car, thus covering the cost of maintenance.
How to order
According to the reviews that Uber leaves about the service, ordering a taxi here is carried out in a rather convenient form - using a mobile application. Due to this, Uber has many competitive advantages compared to the traditional order of a taxi by phone. Firstly, the application automatically determines the location of the client, allowing you not to bother specifying the address where you need to go. Secondly, the service has the function of showing available cars in the area where the customer is located. Again, the ability to see the car’s movement on the map is a great alternative to the usual SMS and “car arrived” calls. You can be prepared in advance for the arrival of a taxi driver.
Besides all this, there are other Uber bonuses. For example - the ability to see a transparent tariff system. The annex notes how the calculation of the cost of the trip, based on its range. This is designed to put an edge at an unreasonably high price. In case of using Uber, the client’s phone will show how much he will have to pay in advance.
Positive reviews
All these points undoubtedly make the trip with Uber more convenient and profitable in many ways. Due to this, again, the service has become rapidly gaining popularity in many countries. Now, according to the information on the official website, it works all over the world, which makes travel with private carriers cheaper and more comfortable.
Of course, there is Uber in Russia. Moscow, with all its traffic jams, obviously needs a service that could reduce the number of cars on the road. True, the more likely is the option that users of the service will not refuse cars in principle for the reason that even this service has not only positive, but also negative reviews. We will talk about them in this article as well.
Payment Reviews
Since Uber tariffs are set using the mobile application, respectively, and payment here is carried out in the same way - virtually. The customers of this service do not pay directly in cash for transportation services - all money is debited automatically from the user's credit card. This has its plus - do not think about whether you have enough cash to pay for the road; no additional field is created for price manipulations by drivers; Uber has the opportunity to track how much the client paid, and how much the driver should earn on this.
Such a system, of course, brings positive feedback to Uber. And customers like the ability to pay in cashless form using cards.
But there is another reality - the human factor, which also cannot be discarded. An example of how it can spoil the impression of the service can be the reviews of customers whose drivers did not turn off the “counter” of kilometers on time. Accordingly, the system calculated astronomical amounts that were debited from the customer’s card. This happens, for example, if the driver does not mean that the passenger has left and the trip has been completed - the statistics continue to collect data on where the car is going and, for this reason, instead of 300 rubles, it can total all 3,000. At least a few such reviews to us managed to find on the site Uber (Petersburg). The solution is quite simple - make sure when the car stops, that the driver has marked your trip as finished, and charging has stopped.
As for the tariffs in Uber, you can find out on the official website of the company, simply by indicating the city that interests you. As noted in the official information, the cost of the trip is estimated taking into account the prices in your city and, of course, the duration of the trip.
Travel Reviews
The path calculated by Uber may also be different from the actual route your taxi driver followed. At least, and this can be found if you read the reviews about Uber.
Taxi is always an opportunity for knowledgeable drivers to “wind up” a little more due to a longer journey. This is normal, because reproaching him with the fact that the road was really longer than necessary is difficult. A taxi driver may object that there was a risk of getting stuck in an alternative route, so he decided not to risk it. Uber has the same drawback.
The application independently calculates the length of the route that you would like to follow, after which it gives information about the duration of the trip and, most importantly, its cost. Based on these data, the client knows about the approximate price of a taxi call, realizing how much he will have to pay.
But there are situations when everything happens according to a different scenario. The reviews have a lot of information about this. Instead of the route declared in the application, the taxi driver takes his client along a longer route. Due to this, of course, more time is lost on the trip and, most importantly, the amount that the client will have to pay increases.
There are situations when the driver can intentionally drive longer paths in order to “roll” extra kilometers. And it also happens that a taxi driver sincerely does not know the route, therefore he is guided exclusively by the navigator on his mobile phone. Maps by no means always take into account the actual situation on the roads (repairs, traffic jams, the ability to “cut off” the distance, travel a shorter path, which is absent on the maps and similar moments), therefore, such a driver will not take you as quickly as possible. Again, dissatisfaction may arise on the part of the customer about how he was brought and how much time it ultimately took to travel.
Vehicle reviews
Cars that are available for ordering in the service also deserve special attention. As already noted, in Uber, only those that met a number of criteria were initially allowed. In particular, it was also a model belonging to a certain class. That is, the classic “Lada” can not be found here, even the economy option is a well-groomed foreign car, the interior of which must be put in order and proper appearance.
Most of the reviews that we were able to find on various resources on the Internet indicate that the cars used in the service are good - most often it is really a foreign car of a representative class, which is more pleasant to drive in than in the usual Daewoo Lanos. On the other hand, there are negative reviews regarding transport. They talk about the fact that it does not always matter which car you drive in - a Mercedes-Benz S500 or Renault Laguna. More important is the fare, and it will obviously be lower in the case of Renault than if you go on a German premium foreign car.
In addition, some users even complained about the transport that they had to go after ordering through Uber. In particular, we managed to find the characteristics of people who noted that the car, despite its premium brand, was visibly battered from the inside, which testified to the long work of the driver as a taxi driver. To pay more for driving in an old Mercedes, many customers do not consider it appropriate. You can counter this statement from a security perspective. Yes, it’s cheaper to ride the old Zhiguli, but in any force majeure situations on the road, you must agree that it’s better to be in Mercedes. Perhaps this was the main motive of the creators of the service, when a requirement was created for the class of car.
Reviews about taxi drivers
I would also like to talk about drivers who can get caught in the service. Of course, most often taxi drivers who come across when ordering a car, correspond to all those stereotypes that can be found in jokes. These are people who, by the nature of their work, love talking to customers. Therefore, it is quite normal if the driver starts a conversation with you. Anyway, you see each other for the first and last time, so you can safely share your personal problems and experiences, the more psychologists have proved that this helps to feel better. Therefore, if you order a car through Uber, get ready for the fact that in this matter this service is no different from other companies.
On the other hand, some points, as evidenced by the reviews, may go beyond the norm. For example, drunk drivers. If we talk about traditional taxi services, then they undergo a clear control of the state in which a person gets behind the wheel. In addition, there is a boss who, without any doubt, will fire a drinker at work (and even driving a car) person.
With Uber, the situation is a little different. There is no boss, and there is only a rating system and the ability to complain about a taxi driver. Yes, the client may complain after the service has been rendered, and the driver will most likely be assigned a negative rating, because of which he will not be able to continue working. But it is very difficult to prevent a situation when a drunk taxi driver takes his order. And there are no licenses to carry out activities such as passenger transportation in this service.
Grading system
We have already said that drivers are assigned a semblance of a rating. The more they work and take night orders, the sooner it grows. Again, if the client leaves a positive assessment of the services rendered to him - the taxi driver receives an increase in that rating.
The same goes for passengers. Each client has its own “reputation", which is based on the adequacy of its behavior. Such a rating system is visible to taxi drivers who take the order. They see not only the cost of transportation, but also what kind of person they come across. Plus, such a system allows you to "screen out" those who order a taxi, but do not arrive on a call - the numbers of such users are included in the "black list".
Uber problems
There are a lot of mixed opinions about the service. Someone argues that such a model cannot take root in Russia, and there are many reasons for this. If the idea of a startup appeared somewhere in San Francisco, where there was a problem - there were people who wanted to carry out transportation on their vehicles and, accordingly, those who needed taxi services; then in our country there are also many other people. For example, it is taxi drivers who insistently demand from clients to leave them tips in the form of cash. Or, say, customers who leave negative feedback “just like that”, for the reason that they did not pay 100 rubles as they wanted, but 200. Another example is the drivers mentioned above, artificially “rolling” additional kilometers.
That is, Uber has troubles in the form of which model is presented as the main one and how it is implemented in our country. And for sure the service has a ton of similar local problems in every country. All this depends on the mentality of people, on their customs, habits and culture.
Is it worth using
If you read all these customer reviews about the Uber service and still have not decided whether to use it, we have good news for you. For people who first used the services, a free ride is available on Uber. It can also be called a trial, since its purpose is to enable a potential client to evaluate how convenient and comfortable the use of the service is, how easy it is to order a car to where you need it, and how cheap it all can be.
So, if the reviews did not clarify the situation for you, our advice is to just try. Install the application, understand how it works. And the next time you want to call a taxi - try the Uber service. Perhaps you really like the mechanism of the application - to track the taxi driver’s movement, the lack of the need to dictate the address and pay in cash. If you like all this, then why not? In the end, this service in the shortest period of time has become extremely popular around the world. There is a possibility that you will have some minor problems like a taxi driver asking for a tip or an insufficiently clean interior. On the other hand, there are ratings that you can put at the end of the trip. Or maybe you are lucky - and your trip will go just fine.
In general, the concept of Uber has a right to exist. Perhaps in Russia it will develop only a little time later, but we are sure that this will happen. And if not this one, then some other taxi call service with the help of applications will make a real boom in the transportation market, and at the same time in the field of employment.