Warranty service is ... Definition, conditions, requirements and contract

Household appliances are an integral part of our life today. Its presence not only makes our life easier, but also gives pleasure. Upon purchase, as a rule, they offer warranty service. This is a service that is provided to the consumer as evidence of his consumer rights. Next, consider the definition of the term. As well as the conditions of warranty repair and the requirements for its implementation.

What does warranty service (GO) mean? Terminology

When selling goods, the manufacturer provides the buyer with additional services.

Warranty service is the provision by the manufacturer of a replacement for a defective product or repair on a free basis within the agreed time.

To preserve the good name of the company GO can be made after the expiration of the agreed period, but already for a fee.

Consumer rights are protected by law, which obliges the manufacturer to eliminate the defect for free or replace the goods in a timely manner.

What is the warranty period? How long can I apply?

When purchasing goods, the warranty period is established by the manufacturer of the goods. It can be several months or years. Also, in rare cases, it is several days.

When making a purchase, the buyer should be interested in the warranty period. At well-known companies that care about their reputation, as a rule, it always exists. It is possible that there is no warranty service.

It is worth remembering about the "Law of Consumer Rights", which protects the rights of the buyer when making purchases.

Buyer has the right

If during the warranty period a shortage of goods is discovered, the buyer has the right:

1. Repair products for free.
2. Demand reimbursement of repair costs.
3. Proportional decline in prices.
4. Terminate the contract of sale and demand a refund.
5. Replace the product with a similar one.

A defect arising from the fault of the manufacturer, which cannot be eliminated and requires the exchange of goods, must be confirmed by special expertise in a timely manner. You must confirm the presence of one of the signs:

1. Repair is not possible.
2. Repair costs will make the goods much more expensive than specified in the contract.
3. Repair will last more than 14 calendar days, unless otherwise agreed with the buyer.

Before contacting a service center for the provision of warranty services for the goods, you must make sure that the operating rules and not only are not violated. More about this later.

How is the warranty issued?

When buying household appliances for a sales receipt, the buyer receives a warranty card.

It contains the following information:

1. Date of purchase.
2. Seller details.
3. Buyer details.
4. Product information.
5. Signatures of the buyer and seller.

Warranty periods also indicate packaging.

The buyer has the right to seek help during the entire specified time.

As a rule, the warranty cards indicate the service centers where you can contact in the event of a breakdown.

Warranty Agreement. Features

In some cases, a warranty service contract is concluded. One of the parties is the buyer or customer, the other is the seller or manufacturer.

The contract must indicate:

1. The name of the goods or the service provided, which are the subject of the contract.
2. Contract time.
3. Details of the parties to the contract.
4. Terms of provision of obligations.
5. Cases excluding warranty service.

The agreement indicates the rules for the operation of the goods. If they were violated, a free GO may be denied.

Possible product defects may be included in the contract, which are subject to free replacement during the warranty period.

If the breakdown occurred due to the buyer's fault, the manufacturer has the right to refuse free repair, justifying his refusal with an appropriate conclusion.

The contract also indicates the time limits within which the goods are repaired or replaced, and the liability of the parties in violation of this clause.

Warranty is valid. When is the contract valid?

It should be noted under what conditions warranty service is possible:

1. The item does not work.
2. All warranty documents are in stock and filled out correctly.
3. The buyer did not violate the rules for the operation of transportation and storage of goods.
4. Repair was not carried out independently, and the case of the goods was not damaged.

It is important to know that establishing a warranty period is the responsibility of the manufacturer. The seller has no right to change or cancel it.

The seller is responsible for damage that is found during the purchase, but does not have a guarantee.

Warranty service does not apply

You should know in which cases it will not work to repair the goods under warranty:

• The warranty card or contract is not filled out correctly. There are corrections in the documents.
• The goods were brought into the country illegally.
• The serial number of the goods does not coincide with that indicated in the coupon or contract.
• An attempt was made to unauthorized repair.

• The seal is broken.
• The product was not used for its intended purpose.
• The conditions of operation, storage and transportation of goods are violated, which caused a breakdown.
• Consumables of poor quality or not corresponding to the declared characteristics were used.
• "Infection" by virus programs.
• Accessories have worn out due to intensive work.
• Damage occurred through the fault of animals or insects. For example, a wire is damaged.

In the service center, the refusal to perform warranty service must be provided in writing indicating the reasons.

How is the repair going?

Let us pay attention to how to act if there is a breakdown of the goods, the warranty period of which has not yet expired.

A service center or a store that you can contact for help is indicated in the attached coupon or contract. You must have:

1. Warranty card.
2. Service book.
3. Warranty Service Agreement.
4. Technical certificate.
5. Any of the listed documents indicating the warranty period.
6. Check for payment of goods. But the law does not require its availability.

When returning the goods for repair, be sure to note the external damage, if any. Describe them and take a photo.

If the product is not bulky, you can deliver it to the service center yourself (for example, a phone or a camera). In the event of a breakdown of a large product, the party performing warranty service transports the product on its own. For example, a washing machine.

The buyer has the right to reimburse the transportation costs for the delivery of bulky goods.

A service center can provide goods for temporary use during the repair of yours (for example, a refrigerator, a TV).

Not all goods may be issued for temporary use.

Warranty repairs should be carried out in the shortest possible time. But it should not last more than 45 days.

It is possible to draw up a contract in which the time of repair will be agreed.

The warranty service issues a receipt, which indicates:

1. Name of product.
2. Model, make and serial number.
3. Date of receipt of goods.
4. Repair term. In case of violation of this paragraph, the party is liable under the contract.

If the product often fails during the warranty period, you have the right to a replacement or refund.

Substitution of goods

As mentioned earlier, some products can be replaced during repair. This is the buyer's right.

Note the goods that can not be issued for temporary use:

1. Vehicle.
2. Items of furniture.
3. Medical electrical appliances.
4. Service and civilian weapons.
5. Electrical appliances for cooking.

Equipment service

When purchasing equipment, the supplier is obliged to comply with the “Operation Manual”. Namely:

1. Carry out commissioning work.
2. Provide specialized monthly maintenance.

All work that has been carried out is confirmed by acts. If they are missing, repairs may be refused.

Guaranteed maintenance of equipment includes activities carried out on time, for the care and prevention of breakdowns.

When can they refuse?

There are criteria by which the possibility of warranty service is determined. Note the reasons why warranty service may be refused:

1. The equipment was used for other purposes.
2. Violated the rules of transportation, storage.
3. Installation and commissioning was not carried out according to the instructions.
4. Changes were made to the equipment design, manufacturer's components were replaced.
5. Power surges caused a breakdown.
6. Repair was carried out independently.
7. As a result of unauthorized repairs, the seals are damaged.
8. Physical damage caused by the buyer, resulting in equipment failure.
9. Installation or repair carried out by an unqualified specialist.
10. Damaged power cords, lamps, glass, locks, hinges.
11. Product repainted.

Warranty repair of equipment is carried out at the place of its installation, if this is not possible, it is transported to the warranty service center. Accordingly, the buyer or service center.

Monthly Maintenance

To maintain the reputation of the manufacturer and in order to increase the life of the equipment, service is carried out every month by the manufacturer. What does it mean?

Technical warranty service of equipment includes:

1. General diagnostics.
2. Visual inspection for breakdowns and mechanical defects.
3. Checking the characteristics of control devices.
4. Network voltage analysis.
5. Grounding check.
6. Establishment of electrical contacts.
7. Checking operating pressure and temperature.
8. Prevention and control of circuit breakers.
9. Monitoring the conditions of internal electrical wires.
10. Cleaning from dirt and dust.

Features of warranty periods

Not for all types of goods, the warranty period begins on the day of purchase.

It should be noted from which date it is customary to consider the beginning of the warranty period:

1. For household appliances - from the date of purchase.
2. For seasonal products, the warranty period begins at the beginning of the season.
3. When sending goods by mail - the countdown from the date of receipt of the goods by the consumer.
4. Products requiring installation, connection, assembly: the warranty starts from the day of installation.
5. If the installation is made independently, in this case, from the date of sale and conclusion of the contract.

In the absence of warranty service, the buyer can contact the manufacturer or seller within two years from the date of purchase.

If warranty repairs are made, then warranty service is extended for the duration of the product being repaired. The countdown starts from the day you contact the service center.

If the goods had to be replaced with a new one, the warranty period begins anew from the date of exchange. This is important to know!

Warranty service - these are measures aimed at correcting deficiencies and maintaining the working condition of products at the expense of the manufacturer.