More and more worldwide purchases are made in online stores. The reason for this is the many advantages of such purchases, but there are also disadvantages. For example, very often buyers of one of the most famous electronic stores ask themselves the question: “How to track goods on Aliexpress?”, More precisely, the parcel that has already been sent. The article will help you figure this out.
How to track goods from China
Goods shipped from China, ordered on Aliexpress, can be tracked at one of the 2 stages of transportation:
- The product has already been shipped and is located in China.
- The product has already crossed the border and is located in Russia.
How to get more information in both cases? First of all, the customer will receive a letter from the seller to his email address that the goods have been sent. Most often, it is received 2-5 days after placing the order, but the store allows Chinese entrepreneurs to think up to 10 days.
Even if the letter was not received within this period, additional information on how to track the goods on Aliexpress is received by following these steps:
- Go to your personal account.
- Select the desired order.
- Select item "Part indicator".
- Copy the number in the tab that opens.
The alphanumeric code copied as a result is the so-called order tracker, it is individual and is attached to a specific package.
How to track the package on the tracker?
After a specific track has been assigned to an order, you can easily figure out how to track goods on Aliexpress by number. By going to the order information tab, where you can see the parcel number, information about the site is also reported, by going to which you can find out where the ordered goods are.
It is important to know that even after receiving a letter stating that the package is on the way, but not finding the track number in the order information, you can be sure that an error has occurred. In this case, be sure to contact the seller. Information about it can be found on the same page as the track. Most conscientious suppliers monitor the movement of the parcel before it passes through customs. On the specified site the status of such a parcel can be easily traced.
There are situations when the seller does not provide any information except the number. How to track the goods on Aliexpress in this case? You can try to check the order status on a single ChinaMail site by entering the track number in the No. field. Another hint for this case: all parcels whose track ends in SG can be tracked on the Singapore Post website.
Location of the parcel in China Post
Information about where the parcel is located in China usually consists of the following: its status is assigned the value “waiting for departure to destination country”. However, as soon as the goods undergo customs clearance, it will be listed as “exported” or you can still see the following meaning: “flew to the destination country”.
On average, 25 days should pass from one status to another, but there are exceptional situations when this period can reach 40-45 days. Now, knowing how to track goods on Aliexpress, and finding out the correspondence of the status to a certain order location, you can be calm for the attractive and long-awaited goods from a well-known online store.
Location of the parcel at the post office of Russia
So, the customs is passed, and the order is located in our country. And now how to track goods on Aliexpress? For this, the Russian Post provides all the information on its official website. All currently existing Internet resources that offer tracking take information from the mail site. However, they are excellent helpers in the case of several packages: you just need to copy the numbers to the service. Russian Post currently offers a more exhausting tracking procedure.
What to do with untracked packages?
There are situations when the goods cannot be traced. Reasons 2:
- 10 days have not passed since the moment the order was placed.
- Unreadable tracker.
If in the first case you only need to wait a bit, then in the second case, how to track where the goods are from Aliexpress? The best solution would be to write to the supplier a message stating that the tracking number is not valid. If further actions on the part of the seller do not follow within 5 days, you can safely open a dispute. Then it will be necessary to provide information whether the package has been received, how much money the buyer wants to return.
A dispute is also opened if the order has no problems with the track number, but it was not delivered. It’s not so important to understand how to track goods on Aliexpress. Russian Post is what you need to deal with, it is because of its work that such errors are very common.
In this case, it is also very important to monitor the end of the term for the automatic completion of the transaction between the seller and the buyer, this date is set from the moment the supplier sends the goods. The dispute can be opened only during the time until the deadlines are valid, otherwise the money will be transferred to the seller even for undelivered goods.
Disputed relations between the parties to the transaction must be resolved in a short time - 5 days. Otherwise, the money in the volume requested by the buyer will be returned to him.