Plumbing-Online is a large and fairly well-known Russian Internet site offering a wide range of plumbing equipment, components for kitchens and bathrooms, ceramic tiles, as well as equipment necessary for the installation and adjustment of water supply, water purification and climate control systems, including heating. Over 9 years of work, she took the place of leader in her market niche.
A large selection of goods and accessories of domestic and foreign manufacturers will not leave anyone indifferent. 110,000 types of positions from 600 well-known brands can be selected and purchased on the website by calling or visiting warehouses in person. A high professionalism of employees and an individual approach guarantee customer satisfaction with the company "Plumbing-online." Reviews from happy customers, for example, on Yandex. Market, ”confirm the positive reputation of the store.
Professional approach
Any person who has decided to start repairing, changing the design of the bathroom or kitchen, just replacing the floor tiles in the hallway has many questions. Which manufacturer to choose, what is the difference between this or that plumbing, which is better suited for a particular housing?
In the modern world, technologies are changing so quickly that a person who is far from the world of repair and unfamiliar with the latest trends in the field of plumbing cannot be aware of all the changes. An employee of the company "Plumbing-online", according to customers, will become an indispensable guide and assistant for such a person. During such consultations, everything you need to know about a particular product is covered in detail, the necessary components are selected and assistance with installation is offered. The professionalism of workers is guaranteed by their solid experience in the plumbing industry.
The staff knows everything about the advantages and disadvantages of various brands, which will help you choose the product you can afford. During an individual conversation, equipment is selected that is suitable for the technical characteristics of a particular apartment or house, which ensures the long service life of such a device.
Plumbing brands and tiles
When selecting plumbing equipment, the manufacturer and supplier are important. On specialized sites, usually the assortment presented for a particular category of goods is many times higher than general online sites. About the Plumbing-Online store, the reviews left by customers remind us of the wide selection and reliable manufacturers with whom the company cooperates. Many well-known and popular brands of sanitary ware and tiles are sold here. Such products come with a warranty period and, after installation, work flawlessly.
We are talking about both domestic and foreign products. Among the manufacturing countries: Russia, Germany, Spain, Italy and Turkey. Brands available: Aquatec, Bas, Grohe, Roca, Villeroy & Boch, Astra Form, etc.
Prices
A loyal approach to pricing is one of the success factors in the tough competitive environment of modern trade. The variety of assortment in Plumbing-Online guarantees positive feedback. With reasonable prices, even the most demanding client can find something for themselves here.
Benefits of Online Shopping
Online trading has many advantages and several disadvantages. The positive aspects include: accessibility, round-the-clock access, time for reflection and choice, convenience. The round-the-clock availability of the store is determined only by the presence of a computer connected to the network. This makes it possible to leave the goods in the basket and return to it after a few hours or days, having consulted first with friends. Convenience lies in the fact that purchases can be made from the sofa in your apartment or during the lunch break at work.
At the same time, there are also negative aspects - you need to deal with the site and there is no way to touch the equipment with your own hands.
The responses received about "Plumbing-online" testify to the simplicity and effectiveness of working with orders via the Internet. Operators promptly fill out an application and delivery of all inventory items at the destination. The warehouse is open until one in the morning. This increases the speed of customer service, as confirmed by their own words.
How to make an order
There are various channels through which you can contact the store to purchase equipment. You can add the item you like to your cart on the company's website, make a reservation by phone or come in person.
Several times received in the "Plumbing-online" (online store) reviews about the absence of the desired product. In such cases, according to customer comments, they were offered an alternative option, because there are a huge number of positions on any wallet.
It may be difficult for an uninformed visitor to an online site to decide on a suitable brand and model of plumbing. In this case, competent managers will advise and select products taking into account the desired technical characteristics, as well as financial capabilities. The site also has background information that needs to be taken into account by a novice when choosing plumbing without the assistance of a consultant.
Delivery and installation services
After the purchase, you can pick it up yourself. A qualified operator will meet you at the warehouse, help to check the integrity of the goods and only after that payment is made.
A delivery service with a driver is also provided, which is especially convenient for busy people and for servicing remote areas. The driver first calls and warns about the time of arrival, and also informs in advance if there is a probable deviation from the schedule.
Equipment purchased at the store is being transported to many cities in Russia. Positive feedback from various sources constantly appears on the efficiency and effectiveness of such a service in Plumbing Online.
Another service the company provides is turnkey plumbing. In this case, the order includes installation by the employee. The master arrives at the specified address on the day of the week agreed in advance, draws up a work plan, accurately and promptly connects the acquired plumbing.
Geography
There are several sites that the buyer can visit in person. They are located in Moscow, as well as St. Petersburg and Krasnodar. Here, the visitor will be shown models in stock with the possibility of immediate purchase, as well as talk about any products from the catalog. From here, pick-up of positions selected in advance via the Internet or by telephone is also carried out. About "Plumbing-online" in Krasnodar, reviews speak of a rich selection of products and reasonable prices. As for the Moscow site, several complaints were received about its remote location (in the village of Besedy, Moscow Region). Therefore, in Moscow, the second point was opened, located in Yaroslavl.
As for the delivery of products, they organize it anywhere in the Russian Federation: from Kaliningrad to Vladivostok. A specialized freight forwarding company will arrive at the most remote destinations. It is also possible to take the help of any other transport service provider (at the request of the customer).
How to return or exchange an item
Unfortunately, even the best manufacturers are not immune to marriage. In addition, some plumbing is particularly fragile and suffers quickly when transported improperly. This includes the entire group of products from ceramics and faience. The issue of return and exchange is especially relevant when ordering plumbing remotely. Upon receipt of the product from the driver, the client is obliged to carefully inspect the goods, evaluate its integrity and only after that put a signature in the acceptance certificate.
When paying for equipment on-site adjustment services, the risk of adopting low-quality plumbing is significantly reduced. A qualified craftsman will quickly detect even a slight defect in the product. Reviews about the installed plumbing indicate the high quality of this service. Upon delivery by a specialized transport company to remote points of the Russian Federation, an advance payment is made. In case of marriage, the complaint service comes to the fore. The quality of the work of its employees largely determines the further reputation of the store.
Feedback
The popularity of the store grows the faster, the higher the quality of service. In Plumbing Online, employee reviews indicate that people know from their own experience how important a timely response to customer reviews is to visitors.
Learning from mistakes is a quality inherent in any successful enterprise. On the Internet, reputation vulnerability is significantly increased due to the instant reaction of users to even the smallest flaws and can provoke an instant decrease in sales. That is why feedback is very important, for example, you can leave a review on the site, call, send an e-mail or leave a comment in a group on social networks. Reviews are accepted for workers and goods.
The staff deals with negative reviews and takes measures to correct the situation. For example, in the event of a marriage, a question arises with the supplier, the buyer is offered a solution to the problem, and also (as compensation for lost time) they provide a discount on the next order.
Consultants
In the service sector, the client directly depends on the seller, and when buying online, on the representative of the support service, to whom he turns for help. So, the staff accompanies the customer during the pickup of goods, answers questions on the catalog, draws up documents, is engaged in the return and exchange of products.
About the work in "Plumbing-online.ru" reviews of employees are mostly positive. Among the advantages they call: a comfortable office and a good team, as well as a high share of sales via the Internet. Undoubtedly, the satisfaction of sales consultants directly affects the quality of service in the store.